Problem solving is a continuous improvement. Agile team members are best suited for problem solving because they do the work and have the most information needed to get to the root cause of the problem and find solutions to it.
Related tools and techniques of Problem Resolution
Conflict resolution is the process by which two or more parties try to resolve an issue or dispute. The issue negatively affects one or more parties and has escalated to the point where it needs to be resolved.
Related tools and techniques of Conflict Resolution