Certified SMART Scrum Master
"SMART Scrum Master" certificate holders have a deep understanding of the application and practices of Scrum and the Scrum Values in a variety of complex scaling team and organizational situations.
Interpersonal Skills
What is Interpersonal Skills
Interpersonal skills are soft skills that agile teams need to learn and improve in order to manage their stakeholders. Interpersonal skills include:- Emotional intelligence
- Active listening
- Facilitation skills
- Negotiation
- Conflict resolution
- Participative decision making
Top related Tools and techniques of Interpersonal Skills
Emotional intelligence is the ability to recognize and influence our own emotions and those of others.
Active listening is about using all of our senses to capture what someone is really trying to say.
