Certified SMART Scrum Master
"SMART Scrum Master" certificate holders have a deep understanding of the application and practices of Scrum and the Scrum Values in a variety of complex scaling team and organizational situations.
Conflict Management
What is Conflict Management
When a conflict has occurred, it is necessary to look at the situation objectively, understand the intensity of the conflict, and find the best way to resolve it. Conflict is not always a bad thing. Positive conflicts create options, solutions and innovative ideas. For example, innovation can only come from the free exchange of opposing ideas. However, harmful, destructive conflicts must be addressed seriously and in a timely manner. Leas proposed a conflict assessment model to evaluate and respond to different levels of conflict. Leas' conflict level model consists of five levels. Conflict levels include:1) Problem to Solve, 2) Disagreement, 3) Contest, 4) Crusade or Fight/Flight and 5) World War. Conflict resolution methods include- Withdraw/Avoid
- Smooth/Accommodate
- Compromise/Reconcile
- Force/Direct
- Collaborate/Problem Solve
Top related Tools and techniques of Conflict Management
Conflict resolution is the process by which two or more parties try to resolve an issue or dispute. The issue negatively affects one or more parties and has escalated to the point where it needs to be resolved.
